1.1. These Terms & Conditions apply to products purchased via www.cottonsandsatins.com or placed through Social Media, or offline on phone or chat or through our customer care team which are all assets managed by Cottons and Satins, a company incorporated under the Companies Act, 1956, (“Company” and its successors and assigns)
1.3. If you do not agree with the supply terms, please do not access the website or any other asset of Cottons And Satins for any purchase or service.
2.1. The websites are a platform that facilitate the online sale and purchase of merchandise and services ("Services") offered by third-party vendors and service providers ("Vendor/s"). Title to the merchandise (“Products”) will pass directly from the Vendors to you.
2.2. www.cottonsandsatins.com has the right to change or discontinue any service at any time, without notice. www.cottonsandsatins.com may add or modify the procedures, modes, processes or conditions of purchase at any time. www.cottonsandsatins.com shall not be liable to you or to any third party for any modification, suspension or discontinuance of any aspect of the services.
3.1. www.cottonsandsatins.com enables the sale of a variety of products. Shipping for all the products on the website shall be per the company's policy, which may be changed by cottonsandsatins.com from time to time.
3.2. In case you receive a damaged product, please get in touch with our customer care team on 011-64592596 or write to us on email@example.com Damage will be assessed and a solution will be offered. The product may be replaced or other corrective measures may be taken to address the issue.
3.3 Incase the product is out of stock, our customer care team will get in touch with you and a refund request will be raised. For paid orders the refund will be processed directly into your debit/credit card or online account. The money will reflect on your card or in your bank account within 7 to 21 working days from when the refund request was raised.
3.4 For COD orders, your payment will be refunded within 7-21 working days.
3.5 For all furniture orders please allow 30 working days for delivery. There are no refunds or exchanges on offered on customised products and orders.